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Refund and Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
Return Period
• You have 14 days from the date of delivery to initiate a return for unopened and unused items.
Eligibility for Returns
• To be eligible for a return, your item must be:
▪ Unopened
▪ Unused
▪ In its original packaging
Return Process
1. To start a return, please get in touch with our customer service team at [email protected].
2. Include your order number and the reason for the return in your message.
3. Once your return request is approved, we will guide you through the process of getting it back to us.
Cost of Returns
• The customer is responsible for the cost of shipping the item back to us unless:
▪ The item is faulty.
▪ The item arrived damaged.
In these cases, returns will be free of charge. Please provide evidence of the damage or fault (e.g., photographs) when you reach out to us.
Refunds
• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If the return is approved, we will initiate a refund to your original payment method within a reasonable timeframe.
• Please note that depending on your bank or payment provider, it may take some time before the refund is officially posted to your account.
Exchanges
• We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
Non-returnable Items
• Some items may not be eligible for return (e.g., personal care products, gift cards). Please check the specific item listing for any restrictions.
Contact Us If you have any questions about our return policy or need assistance with your return, please contact us at [email protected]
ard or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: {physical address}.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.